Support

We believe in producing superior frames at our top-notch factory in Italy — this is a standard of quality that we want to pass on to our customers.

Warranty

We respect the piece of mind that warranties give our EXEPT riders and, rather than hide behind legal warranty policies and exceptions, we honor our customers with a limited lifetime warranty for the original owner that covers any damage owing to craftsmanship, material and production process. In addition, we offer a 40% discount on a crash replacement frame of the exact same specifications no matter if the damage was done by the owner or by another person. To further demonstrate our dedication to our customers, frame replacement is done directly through us.

Pricing and Payment Terms

Making custom products to each and every single customers needs and requirements means that there is no fixed price list. We are always striving to perfection our bikes and specs and constantly look for the best parts to put on our bikes.
Go to our configurator and configure your dream EXEPT ride. At the end the pricing will be shown together with your individual riding style spec and custom geometry.

Payment is split in two parts. 40% up front and the rest once the bike is ready to leave our factory door.

We can only accept bank transfers at the moment and understand that international transfers take time. There is 5 working days time to pay.

Return Policy

Even though each bike is made especially for its new owner, our products can be returned within 14 calendar days from the date of receipt. They must be in original packaging and un-used.